As one of the UK’s leading suppliers of bakery fats we recognise the importance of being able to provide our customers with a quality of technical support which is every bit as good as the products we supply. That’s why we have put a great deal of time and effort into building a strong technical team based on knowledge and experience from within the industry.
In addition to our UK based technical team, as part of the Sime Derby Group we have access to a global network of world class technical facilities including purpose built R&D facilities in Europe, Asia and South America as well as state of the art laboratory and pilot plant facilities.
Understanding your needs
With over 100 years combined experience in the bakery sector, our dedicated Technical Support team can offer help and advice on choosing the right products for your business needs. Whether it’s an off the shelf product from our existing extensive range or a tailor made solution for a particular application you will find us ready and able to help.
All of our products undergo stringent testing which, combined with our unique positive release system, ensures that only products that meet the exacting standards demanded by our customers are allowed to leave our site.
Through our global technical network and membership of numerous trade associations we keep fully up to date with regulative and legislative changes in the food industry and are able to offer guidance on a wide range of subjects including, food safety, ingredient labelling, claims, as well as advice on RSPO membership and certification.
On-Site Customer Technical Support
Unlike other companies, we don’t just sell bakery fats and leave our customers to get on with it. Our field based Customer Support Team provide expert advice and support, at every stage in the process, from selecting the best fat through storage, handling and finally processing into finished product.
With a wealth of knowledge built up over many years of working directly with customers, products and processes we believe we are well placed to offer practical advice about the products you use and how to get the best possible results in your finished products. We also recognise that time is valuable and that’s why we aim to respond to enquiries as quickly and as efficiently possible, either through our on-site team or field based experts